Meet Our Newest Employee:
Phil!
Phil is our newest “employee.”
He’s an artificial intelligence (AI) powered digital assistant whose sole job is to help you.
Whether that be answering a question, checking your balance, or transferring money, Phil can help.
Benefits & Convenience of Using Phil
At Financial Resources FCU, we’re always leveraging the newest innovations and providing our members a variety of options to communicate with us. Phil offers a quick and efficient way to provide answers without the wait, including via phone or SMS (text), 24/7.
Phil can help you with the following, 24/7:
- Checking & Savings Balances
- How to Open an Account
- Product Questions
- Finding the Nearest Branch or ATM
- Hours of Operation
- How to Register for Digital Banking
- Loan Application Process
- And So Much More!
When you dial our number, you’ll be greeted by Phil. Although he’s a digital assistant, you can speak to him naturally, asking your questions as you would speak to anyone else. If Phil doesn’t understand your request or can’t help with it, you’ll be forwarded to a Member Service Center Representative to make sure you get the help you need during business hours. After hours, you’re welcome to access your accounts via Online Banking or our Mobile App.
Phil will need some time and a bit of patience to get acquainted to all the new efficiencies and technological advancements available to better serve you. Not to mention, getting to know you, our members. So, as we embark on this task of training Phil, we ask for you to try it and experience his service for yourselves. We promise he will get much better over time and while he’s in training, he has the full support of our entire team at Financial Resources FCU who are ready to jump in. Each of those pinch-hit efforts by our team members will be learning experiences for Phil and will make him better equipped to serve you.
FAQs:
Why is Financial Resources FCU using Phil?
Financial Resources FCU aims to assist our members in the quickest and most efficient manner possible. Phil will be able to provide support for general questions 24/7.
How accurate is Phil?
Phil is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve your needs.
Are my interactions with Phil secure?
Interactions with Phil are secure, using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.
Is Phil only available during business hours?
Phil is available for your convenience 24/7.
Is Phil free to use?
Phil is a completely free digital assistant offered by Financial Resources FCU to enhance your member experience.
What languages does Phil respond to?
Phil is currently able to understand and respond in English.
Will Phil be able to answer and respond to more inquiries in the future?
Yes! Phil will have additional capabilities in the coming months as well as a team that will look at opportunities to improve and enhance his features.
Can Phil help me open a new membership?
Absolutely! He can direct you to the online membership application to become a Financial Resources FCU member. Membership eligibility requirements may apply.
What information do I have to give in order to use Phil?
Depending on your request, he may ask for additional information to best answer your questions. This may include authentication questions.
Can Phil answer my loan application questions?
Phil can direct you to the department that your application is associated with but cannot provide you with status updates at this time.
Can Phil put me in touch with an actual member service representative if my question can’t be answered?
Yes, if he cannot answer your question during regular business hours, you will be transferred to a member service representative. After hours, you are welcome to login to online banking or access your accounts via the FRFCU Mobile App.
Can Phil perform the following account functions: reviewing account balances and transaction history, making online payments, and performing account transfers?
Yes, he can!
Will Phil authenticate my account before revealing private information?
Yes, when you use Phil to view any account information, you will be asked for personal information.
Do you keep a record of my conversations with Phil?
Phil keeps a record of calls used to improve his reliability in the future.
How do I skip using Phil? I only want to speak to a live person.
If you prefer not to use Phil, you can speak to a representative by following the prompts.
