Meet Phil:
Your Virtual Assistant for Quick Solutions
Phil is our virtual “employee” here to make your life easier. Whether you need answers, to check your balance, or to transfer money, Phil is ready to assist with ease and accuracy.
Phil’s Capabilities
- Updates on deposit status
- Checking your balances
- Getting account information
- Resetting your password
- Reviewing your transaction history
- Registering for Online Banking
- Opening an account
- Learning about fees & charges
- Apply for a loan
- Transferring money
- Make online payments
- And more!
What You Need to Know
- Phil greets you automatically when you call 800-933-3280
- Phil may ask for your account number, SSN, or authentication details to assist with requests
- Speak naturally with Phil, just like you would with a Member Service Representative
- If Phil cannot help, you’ll be transferred to a Member Service Center Representative (during business hours)
- After hours, manage your account through Online Banking or our Mobile App
- You can skip Phil and be transferred to a Member Service Center Representative by following the prompts
Benefits for Our Members
- 24/7 access to quick answers without waiting on hold
- Streamlined support that saves time and enhances everyday banking tasks
- Easy access to account details, information, and tasks anytime
- Convenient and instant help for account and application needs
- Availability across phone and SMS (text) for flexible communication
FAQs:
What information do I have to give in order to use Phil?
Depending on your request, he may ask for additional information to best answer your questions. This may include your member number, Social Security number, and authentication questions.
Why is Financial Resources FCU using Phil?
Financial Resources FCU aims to assist our members in the quickest and most efficient manner possible. Phil will be able to provide support for general questions 24/7.
How accurate is Phil?
Phil is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve your needs.
Are my interactions with Phil secure?
Interactions with Phil are secure, using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.
Is Phil only available during business hours?
Phil is available for your convenience 24/7.
What languages does Phil respond to?
Phil is currently able to understand and respond in English.
Can Phil help me open a new membership?
Absolutely! He can direct you to the online membership application to become a Financial Resources FCU member. Membership eligibility requirements may apply.
Can Phil answer my loan application questions?
Phil can direct you to the department that your application is associated with but cannot provide you with status updates at this time.
Can Phil put me in touch with an actual member service representative if my question can’t be answered?
Yes, if Phil cannot answer your questions or you want to skip him completely during regular business hours, you will be transferred to a member service representative by following the prompts. After hours, you are welcome to login to online banking or access your accounts via the FRFCU Mobile App.
Will Phil authenticate my account before revealing private information?
Yes, when you use Phil to view any account information, you will be asked for personal information.
Do you keep a record of my conversations with Phil?
Phil keeps a record of calls used to improve his reliability in the future.