Meet Aimee, Your Virtual Assistant
Fast, friendly help for your everyday banking questions.
Save time and get the answers you need without waiting in queue.
How Aimee Helps You
Aimee combines the speed of technology with the knowledge of our expert team, giving you the best possible experience.
24/7 Availability
Get assistance any time of day or night, even outside business hours.
Instant Responses
No more waiting on hold – get immediate answers to your questions.
Consistent Service
Aimee provides reliable, accurate information every time you ask.
Personalized Help
Human agents are free to help with your most complex needs.
Who is Aimee?
Aimee is your friendly virtual assistant, created to provide fast, accurate answers to your everyday banking questions. Available 24/7, Aimee combines cutting-edge technology with our credit union’s expertise to give you the best possible service experience.
By handling routine inquiries, Aimee allows our human team members to focus on what they do best: providing personal guidance for your complex financial needs and goals.
- Available 24 hours a day, 7 days a week
- Trained on our specific products and services
- Constantly learning and improving
- Seamlessly connects you to a human when needed
What Aimee Can Do For You
Aimee can answer hundreds of common questions and help with everyday banking tasks. Here are some examples of how Aimee can assist you:
“What’s my current balance?“
“When is my loan payment due?“
“Can I see my recent transactions?“
“How do I find my routing number?“
“How do I transfer money between accounts?“
“What are the daily transfer limits?“
“Can I schedule a future payment?“
“How long does an ACH transfer take?“
“What are your mortgage rates?“
“What’s the ATM withdrawal limit?“
“How do I order a new debit card?“
“How do I enroll in e-statements?“
“How do I reset my password?“
“How do I update my contact information?“
“Is mobile check deposit available?“
“Can I use Zelle with my account?“
When to Talk to a Human
While Aimee can handle many of your everyday needs, sometimes you need the personal touch of our dedicated team members.
Perfect for Aimee
- Checking account balances and recent transactions
- Answering questions about our services and products
- Providing rate information for loans and deposits
- Explaining fees and account features
- Walking through common procedures like mobile deposits
- Password resets and basic troubleshooting
- Providing branch locations and hours
- Explaining how to use online and mobile banking features
Better with a Human
- Complex financial planning and advice
- Discussing personalized loan options
- Resolving account disputes or fraudulent activity
- Setting up specialized business banking services
- Handling sensitive account changes or permissions
- Detailed investment advice and retirement planning
- Estate planning and trust services
- Special circumstances requiring empathy and understanding
What Our Members Say
Don’t just take our word for it. Hear from members who’ve experienced the benefits of Aimee firsthand.
“
Aimee helped me check my balance and pay a bill in just a minute. So much faster than waiting on hold!
Sarah J.
Member since 2018
“
I was skeptical at first, but Aimee actually knew exactly how to help me reset my password at 11pm when I needed it.
Michael T.
Member since 2020
“
I love that I can get quick answers from Aimee, and save my complex questions for the human team. Best of both worlds.
Emily R.
Member since 2015
Frequently Asked Questions
Have questions about Aimee? We’ve got answers.
Is Aimee a real person?
No, Aimee is an AI-powered virtual assistant designed to help with common banking questions and tasks. Aimee is available 24/7 and can handle many routine inquiries, freeing up our human team members to focus on more complex issues that require personalized attention.
Is it safe to share my information with Aimee?
Absolutely. Aimee operates within our secure banking environment and follows the same strict security protocols as our human representatives. Your personal and financial information remains protected at all times, and Aimee only has access to information necessary to assist you.
What if Aimee can't answer my question?
If Aimee encounters a question outside its capabilities or detects that your issue requires human assistance, it will immediately connect you with a team member. You can also request a human representative at any point during your conversation with Aimee.
Does using Aimee mean I can't talk to a real person?
Not at all. Aimee is an additional resource, not a replacement for our human team. You can still speak with our team members whenever you need to. In fact, by handling routine inquiries, Aimee helps ensure our team members have more time to dedicate to complex issues requiring human expertise.
How accurate is the information Aimee provides?
Aimee is programmed with up-to-date information about our products, services, and banking procedures. The virtual assistant draws from our knowledge base to provide accurate answers. For account-specific information, Aimee accesses the same secure systems our team members use.
Ready to Experience Aimee?
Next time you call us, give Aimee a try for your everyday banking questions. You’ll get faster service, and our human team members will have more time to help with complex needs.